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4135 Auto Park Circle
Chantilly, VA, 20151
(703) 378-2121
Internet Manager:
Troy Nieves
Service Manager:
Mike Whelan
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Sales Hours
| Mon-Sat |
9:00AM - 9:00PM |
| Sun |
11:00AM - 5:00PM |
Service Hours
| Mon-Fri |
7:30AM - 9:00PM |
| Sat |
8:00AM - 6:00PM |
| Sun |
Closed |
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| review for Ourisman Chantilly Toyota |
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Worst Service Center He's Ever Been To
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By ccassva | 4/5/07 at 9:39 AM
Below is a review posted by "James B." on the website YELP.COM. I read it just before heading over there for service and cancelled my appointment!
03/01/2006
Worst service center I've ever been to.
Went in with a check engine light and passenger side front brake noise. The next morning the technician called me back with an estimate:
Four new rotors, new pads and shims, new plugs, plug wires, oil change, BG intake cleaning, PCV valve repacement, and four inner and outer boot joints. He could do all this for me for $2200.
Knowing the age and mileage of the car, most of the repairs seemed plausable if painful, so I gave the okay to begin work.
I picked up the car on a friday before we had to go out of town and I didn't get more then three miles from the dealership before my breaks began making noises again and the check engine light came back on. Because we were going to be out of town for the weekend, I couldn't take the car back that night.
I called the service technician and left yet another message (at current count this is five messages over the course of this experience, none of which have been returned). I finally "caught" the assistant service manager on the following monday and explained that they hadn't fixed any of the problems I'd brought the car in. I told him how the check engine light was still on, the breaks were still making noise and now my passenger seat was mysteriously broken.
He expressed no interest and had no response. I asked him when I could bring the car back in and he reluctantly gave me a wednesday slot.
All this is after my family purchased a new 2005 toyota from the same dealership.
I'm advising all my family and friends to avoid this dealership and service center like the plague.
UPDATE:
Upon the return to the service center, the technicians took an additional two days to further diagnose the problems with the check engine light. They determined that I had a faulty Mass Air Flow sensor, a common problem on cars my age.
Instead of following the normal diagnostic procedures, the first time around, they charged me around 600 bucks for work my engine didn't need in order to fix a problem they didn't correctly diagnose. The technician left me a message saying that they would fix the MAF sensor for free, but I'd have to pay $600 for the part.
The next day I called to ask that they not perform any additional work and requested that I be able to pick up the car.
This is when they lost the keys and couldn't find any record of my car on the lot.
After two hours on the phone, I finally found the "real" service manager and explained all my problems to him. He found my keys and paperwork stashed in a toolbox and took my car out for a personal evaluation.
He correctly diagnosed the brake noise as an ABS recharge that was causing some rattling and indicated that the MAF was indeed faulty.
So, in conclusion, the dealership charged me $2,200 of unnecessary work on my car and fix neither of the two problems I brought it in for.
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